About Us
Established in 1987, M53 Ford has built a reputation over the years for providing high quality new and used vehicles at affordable prices, coupled with excellent customer care.
In addition, its efforts have been recognised by Ford Motor Company in the awarding of the ‘Chairman’s Award For Excellence’ for providing outstanding customer satisfaction and is a past winner of what was the much coveted ‘Sales Executives Confederation’ for outstanding sales performance.
Co founder and current Chairman & Managing Director, Tom McPhail is extremely proud of his Company’s achievements.
M53 FORD has been named the winner of Ford’s most prestigious prize for customer satisfaction – the 2009 Chairman's Award – at an awards ceremony in Bath.
Based in Ellesmere Port and Birkenhead, the company received the award from Ingvar Sviggum, vice president of marketing, sales and service Ford Europe, and Nigel Sharp, managing director Ford of Britain, after it was rated one of Ford’s finest UK dealership groups by its customers.
Extensive research is continuously carried out by Ford to assess exactly how customers feel about the quality of attention they receive from their dealer – whether buying a new car or having their vehicle serviced. For the winning dealerships this programme confirms they do not only meet but exceed their customers’ expectations.
Managing director Tom McPhail
said: “We are delighted and proud to receive The Chairman’s Award. It is the ultimate test of the service we provide because it is judged by our customers.
“It is a real tribute to the excellence and dedication of all our staff and a fitting recognition of their commitment to customer satisfaction.”
Key Personnel
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Tom McPhail
Chairman & Managing Director -
David Roden
CMA Director(Responsible for Corporate and Fleet Sales, Health & Safety and Vehicle Inspection)
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Phil Vaill
CMA Sales Director(Responsible for New and Used Vehicle Sales, Advertising and Media Communications)
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Barry Oatway
CMA Aftersales Manager
(Responsible for all aspects of after-sales servicing, repair and parts solutions) -
Neil McNelly
CMA Parts & Accessories Manager
(Responsible for the purchasing and sale of genuine Ford Parts and Accessories, to our own Workshops, Local Trade Outlets and Accident Repair Centres) -
Carole Marsden
CMA Accountant
(Responsible for all aspects of the Accounts, Administration and Information Technology functions of the Business)
Other Useful contacts
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Chris Lawson
Used Car Sales Manager -
Mark McPhail
New Car Sales Manager -
Peter Marsden
Business Manager
Careers
Skilled Technicians Now Required
Ford trained an advantage but not essential. Full training can be given to the right candidate.
Please send a covering letter and CV to
Sales Executive Required
Vacancy for a sales executive at our Birkenhead site. MFL accredited would be an advantage.
Please send a covering letter and CV to