Complaints

Should you be dissatisfied with any aspect of dealing with the company, please contact:

  • Our treating customers fairly policy is based on our mission statement and has become the ethos which our staff aim to adhere to at all times. We aim to ensure that all employees achieve the following:
  • To always be friendly, helpful and courteous
  • Listen to customers requirements and understand their needs.
  • Provide accurate and relevant information in a clear and fair manner that is not misleading.
  • Assist wherever possible at all times
  • Aim to deliver the promises we make.
  • We are fully committed to meet our customer obligations.
  • We invest in the training of our staff, who demonstrate loyalty, stability and competence and are focused on the importance of treating customers fairly.

In writing M53 Motors Limited, Rossmore Road East, Ellesmere Port, CH65 3BR

  • By Telephone 0151 357 1221
  • By Fax 0151 357 1094
  • By Email office@m53ford.co.uk