M53 Ford is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day to day business.
In practical terms we aim to ensure:
Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after purchase. This is monitored through customer satisfaction surveys.
Wherever possible, we will act upon customer feedback and management information to develop and improve the company’s processes and procedures with the aim of exceeding the expectation of our customers.
Should you be dissatisfied with any aspect of dealing with the company, please contact:
In writing M53 Motors Limited, Rossmore Road East, Ellesmere Port, CH65 3BR